Bài giảng trước
Bài giảng sau
HOW TO SELL AND BUY IN ENGLISH
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(00:42)
Introduction
Overview
(01:38)
Unit 1: Jobs and responsibilites
Unit 1 - Part 1: Jobs and Responsibilities
(08:40)
Unit 1 - Part 2: What is your job title?
(03:51)
Unit 1 - Part 3: Talking about your job, goals, objectives and targets
(02:11)
Unit 1 - Part 4: Talking about sales
(02:45)
Unit 2: New contacts
Unit 2 - Part 1: Starter
(07:45)
Unit 2 - Part 2: Being polite & estabishing contact at a trade fair
(03:55)
Unit 2 - Part 3: Small talk & follow-up email
(11:20)
Unit 3: Offers
Unit 3 - Part 1: Offers, tenders & bids
(11:12)
Unit 3 - Part 2: AIDA
(03:23)
Unit 3 - Part 3: Talking about a product, RFP & the tendering (or bidding) process
(03:15)
Unit 4: Negotiations
Unit 4 - Part 1: Starter
(09:19)
Unit 4 - Part 2: Discussing terms & conditions
(03:03)
Unit 4 - Part 3: Negotiating styles
(02:36)
Unit 4 - Part 4: Negotiation language & win-win negotiations
(02:00)
Unit 5: Orders
Unit 5 - Part 1: How to make orders via telephones and Internet
(04:52)
Unit 5 - Part 2: Exchanging information & handling orders
(02:34)
Unit 5 - Part 3: Referring to numbers on an order & contract terms
(05:04)
Unit 6: Customer care
Unit 6 - Part 1: How to deal with problems over the phone and in writing
(03:31)
Unit 6 - Part 2: Complaining effectively
(03:12)
Unit 6 - Part 3: Complain management with cash
(04:37)
Unit 6 - Part 4: Useful expressions for complaint and apology
(05:38)
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